Exchanges and Returns

We accept exchanges and returns of items within a maximum period of 15 working days from the delivery date, provided that the item is returned in perfect condition, exactly as it was sold, accompanied by the corresponding invoice, labels, packaging, and all other elements that are part of the shipment, in accordance with current legislation.

Any item that has been used, damaged, altered, or washed will not be accepted.

The shipping costs for exchange or return and any other associated costs are borne by the customer.

Exchanges

After we receive the item at our address, it will undergo quality control, and we will contact you by email to inform you of the availability of the chosen exchange item.

If necessary, the IBAN will be sent to pay the difference in values ​​between the items. After receiving proof of payment, we will send the new item to the address indicated above.

Returns

After we receive the item at our address, it will undergo quality control, and we will contact you by email to inform you if it is eligible for return.

Returns have a maximum processing period of 10 working days after receiving the item at our address, and the refund will be made to the same payment method used for the purchase.

Please note that shipping costs are non-refundable. If your return is refused due to non-compliance with the necessary conditions (including signs of use, odor, stains, and intact labels), the customer is responsible for the shipping costs associated with returning the item.

Transport

UM 31 is not responsible for damage or loss of items during transportation. When making a purchase at UM 31, the customer is responsible for shipping costs, import costs (if purchasing from a country outside the EU), and shipping costs for exchanges or returns.

How to proceed with exchanges/returns

Contact us using the form on the website, indicating the reason for contact. If the reason is exchange, please indicate the reference and size of the item for exchange/return, as well as the reference/size of the new desired item."